Support with published response times

The satisfaction score comes from ratings users leave after a support conversation closes, and the sample is large enough to mean something, over two thousand conversations rather than a handful of hand-picked cases. The two time figures matter for different reasons. First response time is how long a user waits before a human engages at all, a proxy for whether the queue is staffed. Resolution time covers cases that need investigation, a disputed transaction or a stuck deposit, not just a quick answer. Neither figure is independently audited today, so treat it as EarnPark's own self-reported number rather than a third-party certification, and read it alongside the public replies described below.

For most users, day-to-day support comes down to two places. The in-app chat window handles anything account or transaction specific, and it is the fastest route to a human for a live issue. Email at support@earnpark.com covers anything that needs a paper trail, an attachment, or more time to look into. Users who qualify by deposit size also get a named personal manager instead of a queue. Alongside these, the help centre carries the FAQ library. Telegram, Discord and X are community channels, not support: the team deliberately keeps account help out of social media for security reasons, so anything account-specific belongs in the in-app chat or email. The response-time metrics above are measured across the support channels.

The team deliberately does not handle support in Telegram, Discord or X. Impersonation is the standard attack on crypto communities, and a platform whose staff resolve account issues in DMs trains its users to trust anyone who claims to be staff. Keeping support inside the in-app chat and email means a request always starts from an authenticated account, not from whoever messaged first.

The safety rules that follow are short. EarnPark staff never message you first on social media, never ask for your password, 2FA code or seed phrase, and never send you a wallet address to "secure" your funds. Anyone doing any of those things is an impersonator, whatever their username and avatar say. If it happens, report the account and reach the team through the app or the help centre.

EarnPark maintains a Trustpilot profile and replies publicly to reviews left there, including one and two star reviews. That is a different signal from the satisfaction score above, because Trustpilot reviews cannot be filtered or removed by the company being reviewed. A published metric shows the average outcome. Public replies to negative reviews show how the team behaves in the cases that did not go well, which is arguably the more useful signal for judging support quality.